I deliver mission-critical ticketing, access control, POS, and payment systems for large-scale live events and multi-venue operations. With 12+ years of experience, I combine strong technical delivery with full on-ground operational ownership, from bump-in to bump-out.
I’m known for keeping systems stable under pressure, resolving real-time incidents during peak loads, and leading cross-functional teams to deliver safe, smooth, and reliable guest experiences for events serving 5,000–30,000+ attendees per day.
IT Project Manager – Event Technology & Operations
Events and Entertainments Enterprises Trading WLL (E3)
Doha, Qatar | Mar 2022 – Present
I lead the planning, delivery, and live operations of event technology platforms and park setups across multiple venues and peak seasons.Delivered ticketing, POS, and access control systems supporting 10,000–30,000+ daily attendeesOwned budgets, vendors, timelines, and operational readiness for guest-facing systemsBuilt Zoho Sprint workflows tracking 350–400+ issues, improving response time by 40%Led a 6-member development team to design and scale a cloud-based ticketing and access platformManaged 50+ POS terminals, 80+ devices, and 60+ CCTV cameras with 99.8% uptimeReduced unplanned downtime by 60–70% through preventive maintenance programs
Product Manager
Q-Tickets Events WLL
Qatar | Jan 2015 – Oct 2021
~ Delivered and scaled a high-volume event ticketing platform supporting 30,000+ tickets
~ Led a 6-engineer team across backlog planning, releases, and live-event readiness
~ Ensured zero-downtime operations during time-critical events
~ Implemented Scrum/Kanban using Jira and Zoho Sprint to improve delivery control
Software Engineer
Elegance Power & Infrastructure Pvt. Ltd
India | Jan 2014 – Jan 2015
Developed scalable web applications and supported database and performance optimizationParticipated in Agile delivery cycles, code reviews, and technical documentation
Below is a selection of key projects I have led and delivered across event technology and live operations. Each project reflects my role in planning, execution, and on-ground delivery for high-footfall events and venues.
6,000–8,000 visitors/day
Led full end-to-end operations from bump-in to bump-out. Maintained 99.5% uptime across ticketing, POS, and access points. Reduced equipment failure rates by 65% and achieved zero major safety incidents across seasons.
Delivered full setup within 10 days. Maintained 99.7% system uptime and implemented strict child-safety protocols with zero safety incidents.
Managed installation of 15+ large inflatables with 100% safety compliance. Reduced inflatable failure incidents by 80% through preventive inspections and maintenance.
3,000–5,000 participants/day
Integrated ticketing with timing systems for real-time participant tracking. Reduced average wait time from 20 minutes to 8 minutes through process optimization.
QNCC
InflataCity 2024 was held for the first time in Qatar at QNCC, transforming a 30,000 sqm indoor venue into one of the world’s largest inflatable playgrounds during the Eid and school holiday period from June 18 to July 13, 2024. Organized by E3 in partnership with Qatar Calendar, the event featured large-scale inflatable zones, obstacle courses, arcade and carnival games, toddler-friendly areas, roaming entertainment, and multiple food vendors. I supported the event through event technology and operational coordination, ensuring ticketing systems, access flow, and on-ground technology support aligned with high visitor volumes throughout the run. I worked closely with operations, safety, and production teams to maintain system stability, manage crowd entry, and resolve live issues in real time, contributing to a smooth guest experience during one of the busiest seasonal event periods in Qatar.
QNCC
LEGO® SHOWS Qatar 2025 was held for the second time in Qatar at QNCC Halls 8 & 9, spanning 10,000 sqm of immersive family entertainment. Organized by E3 and produced by ATW in partnership with Qatar Calendar, the event featured interactive LEGO® build zones, a dedicated cinema, inflatable play areas, live stage performances, and family engagement experiences. I owned the complete ticketing operations for the event, managing system setup, configuration, and live-day execution while leading a 15-member ticketing team. The operation supported an average of 3,000–6,000 visitors per day, ensuring smooth entry flow, queue management, and system stability throughout the event. I worked closely with venue, operations, and production teams to align ticketing with crowd movement and schedules, resolving live issues in real time to minimize guest impact during peak hours.